No questions asked - although I did submit a picture with the claim. Genuinely miffed how they got such good reviews Do the majority of their customers know no better or has quality slipped? These guys and girls at shady rays are legit, new fan here! GUARANTEED FOR LIFE. Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription Our signature sport wrap frame featuring bifocal reading lenses, +1.5 Strength. sand thelist You can read all about our protection programs here: https://shadyrays.com/pages/protection-programs. Great customer service and fast delivery. However, the support team helped me set up a Saturday delivery so that we could receive them on time. Communication is fast as well. They response really fast to any issues with shipping orders and product defects. Honestly, even among low value glasses, these rank near the bottom. Styles, Prescription BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Styles, Prescription Emailed shadyrays who responded quickly and they arranged replacement at no cost to me, and they're currently in the post. We love ours. I reached out to Shady rays on Saturday, and my replacement was ordered on Monday. And by unbelievably cheap, a 3 pair I got from Primark feel better put together. Their policies are bizarre, and I highly suggest reading them before you give them any of your money. Same with the simple polyester bag it came to hold the glasses, VERY low quality. Shady Rays are the best! Sorry to hear this! Here are 8 tips for writing great reviews. Sunglasses, Privacy Policy & Notice to California Customers. Sunglasses look good, with good variety and styles.Price is reasonable. Until you experience the quality. I couldn't find any correspondence with our team about this, and the only order I could locate under your email address is from 2020, so I'll be sending you separate message to see how we can help. I know I won't be giving them any more of mine. We stand behind our quality 100% so if you have any kind of craftsmanship problem, please get in touch with us so we can help out. Ourbest-selling Timber frame featuring bifocal reading lenses, +2.5 Strength. Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription For verification of purchase: shadyrays.com order no#3171584. Darius responded to your request yesterday evening and it looks like your exchange order was completed. Styles, Prescription Amazing Customer Service, Great company that stands behind their, Look good - poor quality - good customer service. GUARANTEED FOR LIFE. Our signature sport wrap frame featuring bifocal reading lenses, +2.5 Strength. Owned a pair of polarized classic wayfarers with ocean blue len's, for approximately 2 weeks. When I reached out to customer support I got no response. In addition to this protection, we back all our shades with a Limited Lifetime Craftsmanship Warranty, which covers damage or defects that aren't a result of normal wear and tear. GUARANTEED FOR LIFE. Sorry to hear this! Disgusting profit margins for an alleged charity organization. I have looked and I guarantee it is not easy to find. BUYERS BEWARE! Ill try to be briefcustomer support is A+++ (absolutely fantastic!) All Prescription Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription Sunglasses, Privacy Policy & Notice to California Unfortunately a holiday bumped our shipping back a day to where we were not going to be able to receive them on time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes. Asks for reviews positive or negative, Cool design + customer support horrendous quality, Replacements, No Problem. Customers, Non-Polarizedice blue mirror lenses with amber tint featuring 100% UV protection, Bifocal lensprovides magnification at bottom, Durable matte black frame with metal hinges, Every order provides 10 meals to fight hunger. Cool brand, nice designs, great price point And the 'free pair if lost' is a great concept.But unfortunately, these sunglasses feel unbelievably cheap. I in the past only wore von zipper, electric and keanonI have been a fan and customer for over 10 years.. We appreciate you! Personal information provided may be collected, used and disclosed in accordance with ourPrivacy Policy. I will definitely keep buying and spreading the word about shady rays because of excellent customer service i received today. I emailed them asking how I could possibly fix this. Durable wood-patterned frame with metal hinges, Every order provides 10 meals to fight hunger. They send out a brand new pair at no cost. Styles, Prescription Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.

The service if you have a problem is impeccable. When I showed them the damage they immediately sent out a new pair free of charge. Each order also contributes 10 meals to fight hunger. Damage to your shades that is not a result of normal wear and tear is covered under our Limited Lifetime Craftsmanship Warranty and does not count toward your 2 Lost/Broken replacements. Blue Light is a part of the light emitted from the sun, indoor lighting, and digital devices. Ourbest-selling Timber frame featuring bifocal reading lenses, +2.0 Strength. Overall though, Id highly recommend using these guys and never hesitate to utilize their customer support if something happened to your current pair. A company that stands by their Work and Product. Thank you so much Shady Rays!! Verification can help ensure real people write reviews about real companies. Had an issue with one pair that I ordered and the problem was resolved quickly. Free of charge.

Customers, Non-Polarizedice blue mirror lenses with amber tint featuring 100% UV protection, Bifocal lens allows normal vision looking straight, providing magnification when looking down, Durable matte black frame with metal hinges, Every order provides 10 meals to fight hunger. Connect with us on your favourite social networks. Not worth it, go give 20$ to your local homeless person, better off. I reached out to Shady Rays and they offered me a replacement, no questions asked. I received an immediate response and my new pair of sunglasses were shipped the next day!! GUARANTEED FOR LIFE. Kick ass glasses, look great , feel great , I will be buying these the rest of my life , love that they feed families less fortunate as well, that means more to me than eye protection, keep up the great work guys and girls at shady rays!!

2022 Trustpilot A/S. THere was not a replacement limit advertised when I bought these or I would not have paid for them as I was skeptical of the quality. Bifocal lens allows normal vision looking straight, providing magnification when looking down. I had an issue with a year old pair of Sunglasses. But 9's later and they're still solid and look like they will last alot longer than the shadyrays.I'll see out the replacement pair they send me, but I won't be buying anymore thereafter. We use dedicated people and clever technology to safeguard our platform. This is opaque and frankly shady behaviour. I don't think the craftsmanship is great at all.Customer service is excellent. Styles, Prescription I have owned many sunglasses over the years, and I have to say I absolutely love the shades at Shady Rays. Great products, great service. I just wanted to reach out and say thank you for being such an amazing company. Sunglasses, Privacy Policy & Notice to California Purchased to take on holiday, with some discount and a hard case, the price was around 42. So no I'd never purchase another pair from the brand. Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription They have great products, great initiatives, and absolutely outstanding customer service. Thank you so much for your kind review! Excellent customer service, order a few sunglasses for an upcoming trip. Shady Rays BlueShade technology is lab-proven to block harmful blue light. Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription We offer polarized protection on all styles and now have even more high quality options to choose from with our upgraded SR Pro and SR Pro II lenses. All reviews are published without moderation. Get up-to-date information on weekly flyer features, Rollback & clearance items, exclusive products, and offers. I asked them if there was anything I could do and they quickly reached out to me. Love the polarized shades. Sorry to hear you were surprised by the replacement processing fee. By far the fastest mostly friendly customer support team I have ever come across . Sunglasses, Privacy Policy & Notice to California When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Live Hard Protection gives details about Lost & Broken as well as Limited Lifetime Craftsmanship Warranty. In my family we all wear Shady Rays and love them. The customer service at this company is some of the best Ive encountered, and thats reason enough to recommend them to friends and family. Styles, Prescription We're experiencing unusually high request volume at the moment and we are sending an automated message to inform customers there may be a delay. Happy to hear you love the new pair! While on holiday, one of the arms just fell off, the parts that connect the frame and arm had effectively disintegrated. Great company that stands behind their products. Our signature crossover casual and sport frame featuring bifocal reading lenses, +2.5 Strength. I recently submitted a craftsmanship claim on a pair of glasses that purchased in July 2019. There is no processing fee for those replacements. Wow, the customer service is off the charts. Outstanding customer service in my opinion and I will only buy and recommend Shady Rays. I got a pair for Christmas two years ago and lately they started discoloring around the edges. We appreciate your support! Edit to answer question in response: Every product page includes a Features, Fit Guide, and Live Hard Protection section. I'm sorry to hear you had that problem with your shades. I bought sunglasses because I liked the sound of the lifetime guarantee. In under 3 hours from my email, I already had been approved for the free replacement but also a huge discount on another pair and free shipping. Their Customer Service is beyond expectations! Please enable JavaScript in your browser and reload the page. We're a small team and our response times are typically very fast. GUARANTEED FOR LIFE. We do not share your contact information with anyone else. Great sunglasses and variety! Styles, Prescription We stand behind our craftsmanship 100% and a new pair is en route to you. I needed a pair of replacement glasses because rubber was starting to peel on my signature series blackout frames.

Quick to respond, very nice, and extremely helpful! Our signature sport wrap frame featuring bifocal reading lenses, +2.5 Strength. I can assure you that's not normal and we can help get you a new, perfect pair. Sunglasses, Privacy Policy & Notice to California Amazing customer service by this company PLUS they also work with Feeding America to provide meals for each pair of glasses purchased! Worst glasses I've ever owned. Includes Microfiber Cleansing Pouch + vinyl brand decal, All Prescription Best sunglasses I've every owned, not just saying that either I'm a carpenter and these glasses held up for along time before even scratching them , I will be buying these as long as I can , love they feed families that are less fortunate also , that means more to me than protecting my eyes. What they dont tell you is that you have to pay a sizeable processing fee to redeem a replacement. I really wanted to drink the Shady Rays coolaid. theyve helped me out when my glasses were broken multiple times. Thank you for your feedback and I'm terribly sorry to hear your shades broke so soon, and while you're on vacation! Great value, good quality, great look, but really the best warranty and service among most retailers. Customers. In September 2021, we expanded lost & broken protection to prescription shades and eyeglasses as well! With new prescription orders after that date, you can get 1 lost or broken replacement within a year of purchase. Repeat customer. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We Got You. Well let you know what were up to, and you can tell us how were doing.

They also care about their customers satisfaction and has me coming for more. Unbelievable Customer Service which is very refreshing these days. Bifocal lens allows normal vision looking straight, providing magnification when looking down. High quality Polarized Sunglasses that include lost and broken protection. Customer Reviews are not used in the calculation of BBB Rating. Once I submitted to Shady Rays with pictures, they agreed to replace the Sunglasses without questions. I high recommend shady rays especially for their signature look and quality! BBB Business Profiles are subject to change at any time. Hard to beat that combination. Customers, Non-Polarized blue mirrored lenses with amber tint featuring 100% UV protection. You dont see companies like Amazon charging these processing fees. All of our shades are UV400 rated to block 100% of harmful UV rays. Id gladly recommend their eyewear to friends and family. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Probably the best customer service I've ever had the pleasure of dealing with! They say the profits go towards feeding 10 meals to homeless, but that costs what, maybe 25$? BBB Business Profiles generally cover a three-year reporting period. Durable wood-patterned frame with metal hinges, Every order provides 10 meals to fight hunger. If there's anything further we can assist with, please don't hesitate to reach back out.